Legal notice
Legal Notice
This Legal Notice provides information concerning the operation and use of the Lumo Store online shop.
1. Website Operator
Trading name: Lumo Store
Website operator: Lumo Store
Customer and business contact: shops@lumostore.com
2. Customer Communications
For general enquiries, customer support, order information, returns, refunds, delivery-related matters or other enquiries concerning Lumo Store, please contact:
shops@lumostore.com
Customers contacting us regarding an existing purchase should include their order number where possible.
3. Online Store
Lumo Store operates an online retail shop offering consumer products through its website.
Product descriptions, prices, delivery information and other material information relating to a purchase are displayed on the relevant product, checkout or policy pages before an order is completed.
Contracts entered into through Lumo Store are subject to our Terms and Conditions and applicable UK consumer law.
4. Consumer Rights
Nothing on this website or in any Lumo Store policy is intended to exclude, restrict or otherwise affect mandatory rights available to consumers under applicable UK law.
Relevant legislation may include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Further information concerning cancellations, returns, exchanges and refunds is available in our Returns, Refunds & Exchanges Policy.
5. Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, layouts, photographs, product descriptions and other materials may be protected by copyright, trade mark rights or other intellectual property rights belonging to Lumo Store or the relevant rights holder.
No content may be reproduced, distributed, commercially exploited or otherwise used in a manner that infringes applicable intellectual property rights unless such use is authorised or permitted by law.
6. Website Information
Lumo Store takes reasonable care to ensure that information published on its website is accurate and kept reasonably up to date.
Product specifications, availability and other information may occasionally change. Nothing in this provision limits our contractual obligations or your statutory rights in relation to products that are faulty, not as described, not of satisfactory quality or otherwise fail to comply with applicable consumer law.
7. Privacy and Data Protection
Information about how Lumo Store collects, uses and processes personal data is available in our Privacy Policy.
Data protection enquiries may be sent to:
shops@lumostore.com
8. Legal and Formal Correspondence
Legal, compliance and other formal enquiries concerning Lumo Store may be sent to:
Lumo Store
Email: shops@lumostore.com